RRemoteville
BriteCore logoBriteCore

Senior Technical Support Engineer

Skills
APIAmazon Web ServicesLinuxMysqlProperty And Casualty InsurancePythonShell Scripting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s Degree in Computer Science or related field
  • 4+ years of experience working through complex ticketing
  • 2+ years serving as a central technical services contact for enterprise clients
  • Advanced MySQL abilities with expertise in query execution and data analysis
  • Intermediate Python coding skills, with a high proficiency at reading Python code
  • Experience communicating with customers via phone, email, video chat and traveling to customers for on-site visits
  • Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks
  • Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure
  • Proficiency in Bash shell scripting
  • Excellent verbal and written communication skills
  • Scrappy, comfortable working in a fast-paced startup environment and learning as you go

Nice to have

  • 1+ year of experience working in the Property & Casualty (P&C) space
  • Experience working at a startup company
  • Experience working with Zendesk
  • Hands-on experience working with Python web development, Django and/or Web.py

Day to day

  • Forge strong relationships with our largest customers, leveraging phone, email, video, and on-site visits to quickly resolve challenging issues and offer hands-on guidance on BriteCore's features and setup
  • Provide personalized support to our largest customers, answering their complex questions about BriteCore's capabilities in order to ensure our customers are optimizing our platform
  • Dive into debuggers, logs, stack traces, MySQL, DataDog, and Python code to grasp the intricacies of application behavior, troubleshoot configuration issues, and pinpoint bugs for resolution
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides to empower customers and improve self-service capabilities
  • Document reproducible JIRA defect reports and customer-facing issue resolutions along with best practice technical notes
  • Test API endpoints
  • Streamline and upgrade our legacy data delivery and reporting solution, leveraging MySQL and Quicksite datasets
  • Collaborate with DevOps to implement effective DataDog monitoring for uptime and scalability, ensuring top-notch performance