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Senior Technical Support Engineer
Skills
Cloud ComputingCustomer SupportEngineeringHTMLIT EscalationKubernetesNetwork Switches
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 6+ years in technical support solutions engineering or SRE roles in deeply technical B2B environments
- Expert troubleshooting across APIs SDKs distributed systems and cloud-native stacks
- Programming experience with Python
- Bonus if you have TypeScript experience
- Hands-on knowledge of Kubernetes and Docker
- Comfort working with logs traces and metrics in Datadog
- Experience with 3rd-party integrations such as OpenTelemetry and LLM providers
- Experience supporting enterprise customers and collaborating with engineering on escalations
- Strong written communication with a bias for clarity and continuous improvement
- High ownership and results-oriented mindset
Nice to have
- Technical leadership
- Continuous improvement
- Clear communication
- High ownership
- Customer advocacy
Day to day
- Lead technical support for highly technical customers, diagnosing complex issues across APIs SDKs distributed systems and cloud-native deployments
- Partner closely with engineering operations documentation and product teams to resolve bugs suggest patches and improve the customer experience
- Build internal tooling diagnostics runbooks and knowledge resources while leading post-mortems and mentoring other support engineers