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Resolve Systems logoResolve Systems

Senior Technical Support Engineer

Skills
APICase ManagementCustomer ServiceElasticsearchEscalation ResolutionIT AutomationLinux
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experienced in API and Representational State Transfer
  • Proficient in customer service and case management
  • Skilled in troubleshooting and escalation resolution
  • Knowledge of software as a service and IT automation
  • Experienced with Linux and Elasticsearch

Nice to have

  • Customer-Obsessed
  • Automation Obsessed
  • Bias for Action
  • Make and Meet Commitments
  • Ownership
  • Raise the Bar
  • Show your Work

Day to day

  • Providing advanced troubleshooting and technical support to clients
  • Handling case escalations and ensuring timely resolutions
  • Collaborating with engineering teams to address software issues and improve product reliability