RemotevilleRemote Senior Technical Support Engineer Job in United States Resolve Systems
Senior Technical Support Engineer Resolve Systems
$70000 - $90000
APICase ManagementCustomer ServiceElasticsearchEscalation ResolutionIT AutomationLinuxRepresentational State TransferSoftware As A ServiceTroubleshooting
Mid-level (3-4 years)
United States
IT faster than the speed of business. Empower your IT teams to move fast with the #1 intelligent IT automation platform.
100+ employees
EnterpriseAutomationSaaSIT
Role
Who you are
- Experienced in API and Representational State Transfer
- Proficient in customer service and case management
- Skilled in troubleshooting and escalation resolution
- Knowledge of software as a service and IT automation
- Experienced with Linux and Elasticsearch
Desirables
- Customer-Obsessed
- Automation Obsessed
- Bias for Action
- Make and Meet Commitments
- Ownership
- Raise the Bar
- Show your Work
What the job involves
- Providing advanced troubleshooting and technical support to clients
- Handling case escalations and ensuring timely resolutions
- Collaborating with engineering teams to address software issues and improve product reliability
Company
Company mission
Resolve helps enterprise IT teams achieve agile operations with an intelligent automation platform that powers more than a million automations every day. Their no-code IT automation addresses challenges posed by increasing IT complexity, enabling organizations to maximize operational efficiency, reduce costs, quickly troubleshoot and fix problems, improve service levels, accelerate service delivery, and deliver rapid time to value.Company benefits
- Medical dental vision and life insurance
- 401k
- Unlimited PTO and holiday schedule
- Strong company culture
- Autonomy and growth
- Open-minded environment encouraging innovation
Company values
- Customer-Centric
- Innovation
- Efficiency
- Commitment
- Ownership
- Collaboration
- Mentorship
Company HQ
CampbellFounders
John Ferron (CEO)