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Service Designer
Skills
Challenging AssumptionsFacilitationGroup DynamicsIsolationJourney MappingPublic ServicesResearch Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong service design experience in public sector or similarly complex organisations
- Demonstrable experience working to either the GOV.UK Service Manual or the NHS Service Manual and applying the principles and standards in practice
- Evidence of end to end service design not just UX or interaction design
- Experience working in agile multidisciplinary teams
- Proven ability to communicate effectively with a wide range of stakeholders including non designers
- Confident using service design methods journey mapping prototyping co design prioritisation
- Familiarity with accessibility inclusion and evidence based design practices
Nice to have
- Collaborative
- Low ego
- Pragmatic
- Delivery focused
- Calm communicator
- Constructive challenger
Day to day
- Design and improve end to end public services across digital and non digital touchpoints.
- Map current and future service journeys using user needs organisational constraints and policy intent.
- Facilitate workshops and stakeholder conversations to align teams resolve differences and move services forward.