Remote Software Technical Support Specialist Job in Warrington, UK UL Solutions

Who you are

• Technical background with a good degree in Engineering, Physics, IT, Mathematics, or equivalent experience.
• Must have a background in Java and be competent in writing Java code.
• Ability to work well under pressure with excellent analytical and problem-solving skills.
• Ability to work closely and develop long term professional relationships with customers.
• Excellent communication and interpersonal skills.
• Enthusiasm, commitment, motivated self-starter, and team player.

Desirables

• Excellent analytical skills
• Problem-solving skills
• Interpersonal skills
• Motivated self-starter
• Team player

What the job involves

• You will actively manage your ticket queue and keep customers appraised of progress.
• You will analyze and resolve customer issues meeting all SLA’s.
• You will produce specification documents and engage in bug fixing and software development in Java.
• Deliver software to specification within set timescales and deadlines.
• Provide excellent customer service and interact with customers as required.
• Keep abreast of new technologies and promote their benefits.
• Assist with OAT and UAT and commit to self-development.
• Attend internal and external meetings and training courses.