How Remoteville checks and expires listings
Software Technical Support Specialist
Skills
JavaChange RequestsCustomer ServiceCustomer SupportService-Level AgreementsTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Technical background with a good degree in Engineering, Physics, IT, Mathematics, or equivalent experience.
- Must have a background in Java and be competent in writing Java code.
- Ability to work well under pressure with excellent analytical and problem-solving skills.
- Ability to work closely and develop long term professional relationships with customers.
- Excellent communication and interpersonal skills.
- Enthusiasm, commitment, motivated self-starter, and team player.
Nice to have
- Excellent analytical skills
- Problem-solving skills
- Interpersonal skills
- Motivated self-starter
- Team player
Day to day
- You will actively manage your ticket queue and keep customers appraised of progress.
- You will analyze and resolve customer issues meeting all SLA’s.
- You will produce specification documents and engage in bug fixing and software development in Java.
- Deliver software to specification within set timescales and deadlines.
- Provide excellent customer service and interact with customers as required.
- Keep abreast of new technologies and promote their benefits.
- Assist with OAT and UAT and commit to self-development.
- Attend internal and external meetings and training courses.