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Strategic Program Manager

Skills
E-CommerceAnalytical CapabilityAnalytical SkillsBusinessCross-Functional Team LeadershipDashboardsMicrosoft Excel
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Business Marketing Communications or related field
  • 1+ year experience in e-commerce operations seller success or commercial/operations roles
  • Experience designing and executing operational or commercial programs from concept to implementation
  • Hands-on data analysis skills including SQL advanced Excel/Sheets and BI tools
  • Understanding of e-commerce fulfilment processes including dispatch SLAs delivery performance and buyer experience metrics
  • Ability to use data and metrics for decisions root-cause analysis and impact measurement
  • Strong project management and cross-functional collaboration skills
  • Results-oriented mindset in fast-paced ambiguous high-growth environments

Nice to have

  • Strategic
  • Data-driven
  • Cross-functional
  • Results-oriented
  • Adaptable
  • Fast-paced

Day to day

  • Design and execute scalable seller growth programs across the full TikTok Shop UK seller lifecycle
  • Improve seller fulfilment performance and reduce lead times through data-led operational initiatives
  • Enhance buyer experience, aftersales outcomes, listing quality, and IPR compliance using dashboards and cross-functional collaboration

Hiring process

  • Apply via third-party agency
  • Application information may be shared with TikTok for recruitment purposes
  • Contractual terms handled by third-party agency