How Remoteville checks and expires listings
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Affinity for problem solving and innovative reusable solutions
- High emotional intelligence and professional empathy
- Strong direct customer communication organization prioritization and time management skills
- Experience handling incidents and internal communications during and outside business hours
- Willingness to adapt and learn new things
- Strong collaboration with cross functional partners and stakeholders
- Detail oriented and accuracy focused in a fast paced environment
- Experience in MarTech AdTech or technical service environment preferred
- Strong written and verbal communication skills
- Ability to explain technical concepts to non technical people
- Critical thinking and methodical problem solving skills
- Strong understanding of HTML CSS and SQL
- Required familiarity with at least one programming or scripting language such as JavaScript Liquid or TypeScript
- Familiarity with Webhooks REST APIs and API documentation
- BS BA degree or equivalent
Nice to have
- Curious
- Creative
- Empathetic
- Professional
- Adaptable
- Detail oriented
Day to day
- Communicate with customers and internal teams to understand technical issues and determine the best path to resolution.
- Act as a technical point of contact for Customer Success, translating feedback into engineering action and managing stakeholder expectations.
- Triage incidents and bugs across Customer Success Product and Engineering while developing reusable solutions that improve support efficiency.