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Support Engineer
Skills
AdministrationAirline TicketingCustomer SuccessDevice ManagementDomain Name SystemIdentity And Access ManagementLinux
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in technical support systems administration or cloud infrastructure
- Experience with Azure Virtual Desktop deployments or Azure environment management
- Working knowledge of Microsoft Intune and Microsoft 365 administration
- Solid understanding of networking fundamentals including TCP/IP DNS DHCP and firewall configuration
- Experience administering Windows Server environments
- Proficiency in PowerShell for automation scripting and configuration
- Strong analytical and troubleshooting skills in cloud and hybrid environments
- Excellent written and verbal communication skills with IT professionals
- Strong documentation discipline for cases resolutions and best practices
Nice to have
- Collaborative
- Empathetic
- Driven
- Client-facing
- Technical depth
- Fast-paced mindset
Day to day
- Provide hands-on technical support to IT professionals and administrators using the Nerdio platform across Azure Virtual Desktop Windows 365 and Microsoft Intune.
- Diagnose complex incidents thoroughly reproduce advanced platform issues and deliver clear effective resolutions with speed and accuracy.
- Work closely with internal engineering and product teams to escalate issues share technical findings and help customers maximize the value of their deployment.