How Remoteville checks and expires listings
Support Specialist UK
Skills
APISoftware As A ServiceTrainingCustomer Relationship ManagementDatabasesEmerging TechnologiesMarketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years experience in customer service supporting Enterprise and SaaS applications
- Ability to triage and resolve a high volume of incoming tickets efficiently
- Strong understanding of complex technical issues and clear customer communication
- Creative problem solving skills with the ability to find innovative solutions
- Experience collaborating with cross-functional teams such as sales marketing and product development
- Outstanding written and verbal communication skills
- Willingness to adapt to a flexible work schedule
- Familiarity with Zendesk Google Drive and Slack
- Practical experience with databases including PostgreSQL and SQL
- Strong technical knowledge of APIs
- Experience with SaaS and cloud-based solutions
Nice to have
- Natural problem-solver
- Detail-oriented
- Collaborative
- Tech-savvy
- Proactive
- Adaptable
Day to day
- Provide exceptional technical support to enterprise customers through email and remote access
- Document manage and resolve customer issues in the case management system with accuracy and care
- Identify escalate and collaborate on emerging technical problems across QA Operations and Development teams
- Participate in rotating evening and on-call coverage to deliver reliable support around the clock