RemotevilleRemote Technical Account Manager Job in Salt Lake City, UT Glia
Technical Account Manager Glia
$ -
Account ManagementBuild Strong RelationshipsCustomer SuccessOutagesRoot CauseRoot Cause AnalysisTechnical SupportTroubleshooting
Mid-level (3-4 years) -
Salt Lake CityUT
Unified Interaction Management: Redefine How You Interact with Customers. We're hiring! Head to Glia.com/jobs
380+ employees
SaaSCustomer serviceArtificial IntelligenceProductivity
Role
Who you are
- 3+ years of experience in technical consulting or technical account management roles
- Bachelor's degree in a relevant field
- Strong understanding of software and front-end development concepts
- Proven problem-solving skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Ability to articulate technical concepts to non-technical audiences
What the job involves
- You will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects
- Working closely with both external and internal stakeholders as the primary technical resource for your clients
- Drive platform utilization and technical optimization by providing proactive guidance and troubleshooting complex problems
Application process
- Introduction
- Practical and team interviews
- Decision and offer
Company
Company mission
Glia is revolutionizing customer interactions through Unified Interaction Management with its ChannelLess™ platform, enhancing communication through seamless integration of call centers, digital interfaces, web, and AI automation. Our mission is to empower businesses to provide exceptional customer experiences by effectively combining human capabilities with advanced technology.Company benefits
- Stock options and Competitive salary
- Professional development support
- Access to all the latest tools and equipment
- Sports compensation
- Reimbursement for therapy, counseling sessions
- Annual employee awards
- Internal hackathons
- Cool events from cooking to the Glia olympic games
- Diversity: 25 countries represented
Company values
- Innovation
- Customer Focus
- Collaboration
- Simplicity