Remote Technical Customer Success Manager Job in California, United States OX Security

Who you are

• Bachelor’s degree in Business, Computer Science, or a related field
• 3+ years of experience in customer success or a related role in a SAAS company in the application security or cybersecurity industry
• Proven ability to manage multiple customer accounts and projects simultaneously
• Excellent communication and interpersonal skills
• Problem-solving mindset and the ability to think strategically

What the job involves

• Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products
• Provide training and resources to help customers integrate our solutions into their existing workflows
• Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations
• Regularly engage with customers to understand their needs, challenges, and objectives
• Address customer inquiries and issues in a timely and effective manner
• Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction
• Serve as the voice of the customer within the company, providing feedback and insights to help improve our products and services
• Monitor customer usage and satisfaction and work closely with the sales team to ensure high retention and upsell rate