Technical Customer Success Manager

Skills

Computer ScienceApplication SecurityCustomer SatisfactionPreventive MaintenanceStrategic ThinkingVoice Of The Customer

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Bachelor’s degree in Business, Computer Science, or a related field
3+ years of experience in customer success or a related role in a SAAS company in the application security or cybersecurity industry
Proven ability to manage multiple customer accounts and projects simultaneously
Excellent communication and interpersonal skills
Problem-solving mindset and the ability to think strategically

Facilitate the seamless onboarding of new customers, ensuring they understand and effectively use our application security products
Provide training and resources to help customers integrate our solutions into their existing workflows
Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations
Regularly engage with customers to understand their needs, challenges, and objectives
Address customer inquiries and issues in a timely and effective manner
Collaborate with development and product teams to resolve complex issues and ensure customer satisfaction
Serve as the voice of the customer within the company, providing feedback and insights to help improve our products and services
Monitor customer usage and satisfaction and work closely with the sales team to ensure high retention and upsell rate