RRemoteville
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Technical Support Engineer I

Skills
Computer ScienceDocumentationFTPHypertext Transfer ProtocolInternet Protocol SuiteLDAPOSI Model
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum one year of IS or IT experience required.
  • Proficient in Unix/Linux based operating systems and network protocols such as TCP/IP DNS DHCP LDAP FTP SMTP HTTP and SSL.
  • Strong customer service organizational and documentation skills.
  • Bachelor's degree in IT computer science engineering or related field.

Nice to have

  • Unix/Linux
  • Customer Service

Day to day

  • Provide strategic support using internal resources for customer issue resolution.
  • Work closely with customers to troubleshoot and analyze system configurations.
  • Document and escalate technical cases ensuring timely response and follow-up.