RemotevilleRemote Technical Support Engineer I Job in Dallas, TX ExtraHop
Technical Support Engineer I ExtraHop
$54000 - $66000
Computer ScienceDocumentationFTPHypertext Transfer ProtocolInternet Protocol SuiteLDAPOSI ModelOperating SystemsSimple Mail Transfer ProtocolTransport Layer Security
Junior (1-2 years)
DallasTX
Cyber Risk Revealed
710+ employees
Cyber Security
Open for applications
Role
Who you are
- Minimum one year of IS or IT experience required.
- Proficient in Unix/Linux based operating systems and network protocols such as TCP/IP DNS DHCP LDAP FTP SMTP HTTP and SSL.
- Strong customer service organizational and documentation skills.
- Bachelor's degree in IT computer science engineering or related field.
Desirables
- Unix/Linux
- Customer Service
What the job involves
- Provide strategic support using internal resources for customer issue resolution.
- Work closely with customers to troubleshoot and analyze system configurations.
- Document and escalate technical cases ensuring timely response and follow-up.
Company
Company mission
ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth, partnering with every customer to uncover it.Company benefits
- Health Dental and Vision Benefits
- Flexible PTO Sick time and paid federal holidays + 3 days volunteer time
- 401(k) with employer match
- Educational reimbursement
- Hybrid/Remote work options
Company values
- Innovation
- Commitment
- Diversity
- Inclusion