Remote Technical Support Engineer I Job in Colorado, United States Pax8

Who you are

• At least two (2) years of related experience in the technical support field
• Fundamental knowledge supporting technology for the Modern Workplace, including Office Applications, Exchange Online, and Sharepoint
• Strong ability for problem-solving and analyzing new environments quickly
• Exceptional written and verbal communication
• Propensity for learning and ability to learn new technologies quickly
• Team driven with a focus on collaboration over individual work
• Strong technical aptitude
• Organized with a strong ability for time management
• Strongly driven for personal and professional growth
• Ability to build partnerships and work collaboratively with others to meet shared objectives
• Ability to solve complex problems
• Ability to actively learn through experimentation when tackling new problems
• Actively seek new ways to grow and be challenged
• Ability to adopt innovations in business-building digital and technology applications
• B.A./B.S. in related field or equivalent work experience
• Industry specific certifications preferred such as Microsoft MS-900

What the job involves

• Providing technical support and escalation assistance on Microsoft 365 services and other supported vendors to partners through various communication channels
• Collaborating constantly to provide the best possible support experience to partners
• Managing assigned cases by prioritizing based on severity of issues to adhere to service level objectives
• Participating in regular meetings and training sessions to stay up to date on supported technologies and best practices for delivering exceptional technical support

Application process

• Not provided