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Technical Support Engineer I
Skills
IT EscalationIndividual WorkMicrosoft 365OralService LevelsTechnical AssistanceTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least two (2) years of related experience in the technical support field
- Fundamental knowledge supporting technology for the Modern Workplace, including Office Applications, Exchange Online, and Sharepoint
- Strong ability for problem-solving and analyzing new environments quickly
- Exceptional written and verbal communication
- Propensity for learning and ability to learn new technologies quickly
- Team driven with a focus on collaboration over individual work
- Strong technical aptitude
- Organized with a strong ability for time management
- Strongly driven for personal and professional growth
- Ability to build partnerships and work collaboratively with others to meet shared objectives
- Ability to solve complex problems
- Ability to actively learn through experimentation when tackling new problems
- Actively seek new ways to grow and be challenged
- Ability to adopt innovations in business-building digital and technology applications
- B.A./B.S. in related field or equivalent work experience
- Industry specific certifications preferred such as Microsoft MS-900
Day to day
- Providing technical support and escalation assistance on Microsoft 365 services and other supported vendors to partners through various communication channels
- Collaborating constantly to provide the best possible support experience to partners
- Managing assigned cases by prioritizing based on severity of issues to adhere to service level objectives
- Participating in regular meetings and training sessions to stay up to date on supported technologies and best practices for delivering exceptional technical support
Hiring process
- Not provided