RemotevilleRemote Technical Support Engineer Job in Georgia, United States Apryse
Technical Support Engineer Apryse
$70000 - $85000
C#Computer ScienceCustomer SatisfactionCustomer-Focused ServiceDocumentationOrganization SkillsRelease NotesSdksTechnical Support
Entry-level/graduate -
GeorgiaUnited States
365+ employees
SaaSEnterpriseeCommerceProductivity
Open for applications
Role
Who you are
What the job involves
- Assist developers and customers with troubleshooting
- Resolve issues related to document processing products
- Provide technical support for our SDK with an emphasis on Java-based technologies
- Educate clients on best practices for SDK integration
- Investigate and analyze reported issues
- Maintain a comprehensive knowledge base
- Collaborate with cross-functional teams to prioritize issues
- Stay updated with industry trends and emerging technologies
- Participate in product improvement initiatives
- Develop support tools scripts and resources
Company
Company mission
Apryse, previously known as PDFTron, takes document solutions to the next level, making work better and life simpler. Apryse is a global leader in document processing technology, empowering developers, enterprise customers, and small businesses with the tools needed for superior document management. Their market-leading SDK supports all major platforms and numerous file types, enabling efficient and advanced document functionalities such as viewing, annotation, processing, and conversion.Company values
- Innovation
- Customer Success
- Efficiency
- Collaboration
- Adaptability
- Continuous Learning