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Technical Support Engineer
Skills
C#Computer ScienceCustomer SatisfactionCustomer-Focused ServiceDocumentationOrganization SkillsRelease Notes
What the job involves
The main requirements, responsibilities and hiring steps.
Day to day
- Assist developers and customers with troubleshooting
- Resolve issues related to document processing products
- Provide technical support for our SDK with an emphasis on Java-based technologies
- Educate clients on best practices for SDK integration
- Investigate and analyze reported issues
- Maintain a comprehensive knowledge base
- Collaborate with cross-functional teams to prioritize issues
- Stay updated with industry trends and emerging technologies
- Participate in product improvement initiatives
- Develop support tools scripts and resources