Remote Technical Support Engineer Job in London, UK Cryptio

Who you are

• 3+ years of experience in a similar role
• Proficiency with a programming language for scripting such as JavaScript, TypeScript, Python, Ruby
• Proficient with modern development tools (Git, Docker, CLI)
• Fluent with SQL (mandatory, we use PostgreSQL)
• Familiar with Grafana (or similar)
• Familiar with Zendesk (or similar)
• Fluent in English (mandatory)
• Excellent communication and organisational skills
• Thriving when working with others
• Quick learner

Desirables

• Crypto interest
• Finance experience
• Startup experience
• Good with numbers

What the job involves

• You will be joining our L2 Support squad, focusing on providing excellent technical support to enterprise customers
• Collaborate closely with L1 Support squad, Customer Success squad, and software engineers
• Own, troubleshoot, and resolve customer technical issues through Zendesk tickets, deploy the Cryptio stack locally, debug issues, and qualify bugs before escalating them