Technical Support Engineer
Skills
SQLTypescriptAngular CLICustomer SupportEnglishPostgresqlTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in a similar role
- Proficiency with a programming language for scripting such as JavaScript, TypeScript, Python, Ruby
- Proficient with modern development tools (Git, Docker, CLI)
- Fluent with SQL (mandatory, we use PostgreSQL)
- Familiar with Grafana (or similar)
- Familiar with Zendesk (or similar)
- Fluent in English (mandatory)
- Excellent communication and organisational skills
- Thriving when working with others
- Quick learner
Nice to have
- Crypto interest
- Finance experience
- Startup experience
- Good with numbers
Day to day
- You will be joining our L2 Support squad, focusing on providing excellent technical support to enterprise customers
- Collaborate closely with L1 Support squad, Customer Success squad, and software engineers
- Own, troubleshoot, and resolve customer technical issues through Zendesk tickets, deploy the Cryptio stack locally, debug issues, and qualify bugs before escalating them