Remote Technical Support Engineer Job in UK Flexera

Who you are

• Bachelor degree in a technical related field or equivalent work experience
• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
• Strong customer orientation and dedication
• Good communication and interpersonal skills (works well individually and as part of team)
• Enjoys problem-solving and approaches them analytically and methodically
• Eagerness to learn new technologies/skills
• The ability to replicate a customer issue in-house regardless of OS

Desirables

• Demonstrable and relevant Technical Support experience
• Experience working in a SaaS environment
• Experience with MS SQL Server databases and SQL queries
• Network troubleshooting experience
• Good Windows administration skills
• Salesforce Experience

What the job involves

• Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen shares
• Respond with professional updates to customers via the support system within agreed SLAs
• Ability to troubleshoot and resolve customer issues in a timely manner
• Create and publish articles for Flexera’s Knowledge Base
• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
• Ability to work after-hours support when necessary