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Technical Support Engineer - QuickCharge
Skills
Airline TicketingChanging EnvironmentsDatabasesHypertext Transfer ProtocolLinuxLinux ServerOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-4 years of technical support or software troubleshooting experience
- Practical experience in Information Technology Engineering or related technical field
- Experience with SQL databases and basic query writing
- Familiarity with Windows and/or Linux server environments
- Understanding of web technologies including HTTP HTTPS APIs and web browsers
- Ability to troubleshoot technical issues via phone email ticketing or chat
- Strong analytical problem solving and interpersonal skills
- Excellent written and verbal communication skills
- Customer service orientation with patience and empathy
- Ability to work independently and manage multiple cases simultaneously
- Willingness to learn new technologies and adapt to changing environments
Nice to have
- Analytical
- Detail-oriented
- Methodical
- Patient
- Empathetic
- Self-reflective
- Learning agile
Day to day
- Receive and record incident information using a variety of tools and procedures
- Analyze issues, gather logs and screenshots, and troubleshoot moderately complex customer problems
- Support clients by resolving technical issues quickly and professionally while coordinating with product teams on feedback and improvements