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Jenzabar logoJenzabar

Technical Support Specialist I

Skills
Software As A ServiceWeb ApplicationsAccounting StandardsContextDatabasesEasily AdaptableHTML
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience troubleshooting web applications or enterprise software
  • Functional knowledge of accounting principles or experience in a Business Office or similar financial operations role
  • Strong customer empathy and ability to remain calm, clear, and professional under pressure
  • Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment
  • Structured problem-solving approach with attention to detail and curiosity
  • Clear concise written and verbal communication
  • Ownership and accountability with strong follow-through and escalation discipline
  • Collaborative mindset with Product Cloud Ops peers and leadership
  • Adaptability to frequent changes in tooling process and priorities

Nice to have

  • Customer empathy
  • Attention to detail
  • Curiosity
  • Adaptability
  • Collaboration
  • Accountability

Day to day

  • Provide prompt and professional technical support for Jenzabar products, resolving functional and system-level issues with care and accuracy
  • Use SQL, logs, browser developer tools, and structured troubleshooting methods to analyze problems and uncover root causes
  • Communicate clearly with customers and internal teams while documenting findings, solutions, and escalation details for knowledge sharing