How Remoteville checks and expires listings
Technical Support Specialist
Skills
Airline TicketingCustomer Relationship ManagementDevsecopsEvent TicketingInvestigationKnowledge BaseResearch Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong verbal and written communication skills
- Comfortable answering customer phone calls and responding to support emails
- Strong organizational skills and attention to detail
- Ability to manage multiple open tickets and follow up consistently
- Experience using a ticketing system CRM DevSecOps or support platform
- Ability to search past tickets documentation and internal notes to find possible solutions
- Basic technical troubleshooting ability
- Willingness to learn technical products and support processes
- Ability to work with internal team members and communicate customer issues clearly
- Professional patient and customer-focused attitude
- Good judgment on when to resolve an issue directly and when to escalate
Nice to have
- Customer-focused
- Technically curious
- Professional
- Patient
- Organized
- Detail-oriented
Day to day
- Answer incoming support calls in a professional and helpful manner while delivering calm responsive customer service
- Create manage and update CRM and DevSecOps tickets with accurate notes status changes and follow up actions
- Perform initial troubleshooting research prior issues document fixes and escalate complex problems to Level 3 support when needed