RRemoteville
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Technical Support Specialist

Skills
Airline TicketingCustomer Relationship ManagementDevsecopsEvent TicketingInvestigationKnowledge BaseResearch Skills
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong verbal and written communication skills
  • Comfortable answering customer phone calls and responding to support emails
  • Strong organizational skills and attention to detail
  • Ability to manage multiple open tickets and follow up consistently
  • Experience using a ticketing system CRM DevSecOps or support platform
  • Ability to search past tickets documentation and internal notes to find possible solutions
  • Basic technical troubleshooting ability
  • Willingness to learn technical products and support processes
  • Ability to work with internal team members and communicate customer issues clearly
  • Professional patient and customer-focused attitude
  • Good judgment on when to resolve an issue directly and when to escalate

Nice to have

  • Customer-focused
  • Technically curious
  • Professional
  • Patient
  • Organized
  • Detail-oriented

Day to day

  • Answer incoming support calls in a professional and helpful manner while delivering calm responsive customer service
  • Create manage and update CRM and DevSecOps tickets with accurate notes status changes and follow up actions
  • Perform initial troubleshooting research prior issues document fixes and escalate complex problems to Level 3 support when needed