How Remoteville checks and expires listings
Technical Support Specialist
Skills
SQLAnalytical SkillsCustomer ServiceDocumentationProject ManagementRequirements GatheringSoftware Development Life Cycle
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- U.S. citizen
- Able to obtain and maintain Public Trust clearance
- Experience with customer support by phone and email
- Ability to troubleshoot complex issues
- SQL and Windows platform experience
- Able to work overnight weekday shifts and onboard on daytime hours
- Strong documentation and ticket handling skills
- Willingness to travel 10% of the time
Nice to have
- Customer-focused
- Detail-oriented
- Flexible schedule
- Strong communicator
- Initiative to learn
Day to day
- Provide technical support to both technical and non-technical customers through phone and email communication.
- Diagnose, troubleshoot, repair, and debug complex software and networked systems while resolving customer incidents.
- Create, maintain, and escalate tickets accurately in Salesforce and respond within service level agreements.