RRemoteville

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Technical Support Specialist

Skills
Software As A ServiceAirline TicketingAmdocs CRMCustomer ExperienceDatabasesRecruitingService-Level Agreements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1+ year SaaS experience or 2-3 years technical customer support experience
  • Excellent spoken and written communication skills
  • Strong organizational skills and ability to multi-task and meet deadlines
  • Ability to listen analyze information and troubleshoot effectively
  • Entrepreneurial mindset with initiative
  • Experience with Google Suite Slack Jira and Wrangle
  • Experience with Zendesk or similar CRM
  • Preferred familiarity with AI tools such as Notion Claude and Gemini
  • Preferred experience scripting or programming with APIs and understanding relational databases

Nice to have

  • Empathetic
  • Strategic thinker
  • Creative problem-solver
  • Ownership mindset
  • Curious
  • Proactive
  • Detail-oriented

Day to day

  • Handle high-volume queue-based customer support across email help desk chat web sessions and phone calls
  • Investigate product and service issues using troubleshooting tools AI resources error logs and API consoles to identify root causes
  • Provide clear empathetic resolutions escalate complex issues with required detail and help improve support processes and knowledge resources

Hiring process

  • Apply through ServiceTrade careers site