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Trainer/Supervisor - Health Benefits Support
Skills
CoachingContact CentersCurriculumHuman ResourcesJob AidsMicrosoft ExcelMicrosoft Office
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent; associate degree preferred
- Minimum one year experience in a call center environment
- Flexible schedule with nights days weekends and backup coverage
- Strong knowledge of curriculum and ability to facilitate it
- Strong leadership skills with escalation ability and motivation skills
- Advanced Microsoft Office skills especially Excel and PowerPoint
- Strong computer and software navigation skills with basic troubleshooting ability
Nice to have
- Positive coaching mindset
- Presentation confidence
- Conflict resolution skills
- Attention to detail
- Adaptability
- Team leadership
Day to day
- Facilitate classroom instruction for new and existing employees in a remote healthcare benefits setting.
- Coach, motivate, and provide constructive feedback to trainees while addressing attendance, adherence, and behavioral concerns.
- Transition into a team supervisor role after training, offering ongoing leadership, performance support, and operational guidance.