RRemoteville

How Remoteville checks and expires listings

Reserv logoReserv

UK Customer Support

Skills
Active ListeningBusiness IntelligenceBusiness Relationship ManagementConfidentialityContact CentersCustomer ExperienceCustomer Interaction
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5 GCSE's or equivalent, insurance certifications are a plus
  • Previous experience in customer service within insurance or a call center environment with a focus on claims; high volume, fast-paced
  • Strong knowledge of insurance claims processes, terminology, and best practices
  • Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers
  • Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately
  • Strong problem-solving and critical-thinking abilities
  • Proficiency in using customer relationship management (CRM) systems and other relevant software applications
  • Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure
  • Strong organizational and time management skills to prioritize tasks and meet deadlines effectively
  • Enjoy telephone conversations

Nice to have

  • Highly motivated and growth-oriented
  • Empathetic
  • Sense of urgency
  • Creative
  • Curious
  • Anti-status quo
  • Communicative
  • Sense of humor

Day to day

  • Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels
  • Anticipate the customer needs and take action to manage the process to full resolution
  • Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims