RRemoteville
Reserv logoReserv

UK Customer Support

Skills
Active ListeningBusiness IntelligenceBusiness Relationship ManagementConfidentialityContact CentersCustomer ExperienceCustomer Interaction
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5 GCSE's or equivalent, insurance certifications are a plus
  • Previous experience in customer service within insurance or a call center environment with a focus on claims; high volume, fast-paced
  • Strong knowledge of insurance claims processes, terminology, and best practices
  • Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers
  • Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately
  • Strong problem-solving and critical-thinking abilities
  • Proficiency in using customer relationship management (CRM) systems and other relevant software applications
  • Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure
  • Strong organizational and time management skills to prioritize tasks and meet deadlines effectively
  • Enjoy telephone conversations

Nice to have

  • Highly motivated and growth-oriented
  • Empathetic
  • Sense of urgency
  • Creative
  • Curious
  • Anti-status quo
  • Communicative
  • Sense of humor

Day to day

  • Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels
  • Anticipate the customer needs and take action to manage the process to full resolution
  • Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims