Remote UK Customer Support Job in London, UK Reserv

Who you are

• 5 GCSE's or equivalent, insurance certifications are a plus
• Previous experience in customer service within insurance or a call center environment with a focus on claims; high volume, fast-paced
• Strong knowledge of insurance claims processes, terminology, and best practices
• Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers
• Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately
• Strong problem-solving and critical-thinking abilities
• Proficiency in using customer relationship management (CRM) systems and other relevant software applications
• Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure
• Strong organizational and time management skills to prioritize tasks and meet deadlines effectively
• Enjoy telephone conversations

Desirables

• Highly motivated and growth-oriented
• Empathetic
• Sense of urgency
• Creative
• Curious
• Anti-status quo
• Communicative
• Sense of humor

What the job involves

• Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels
• Anticipate the customer needs and take action to manage the process to full resolution
• Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims